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Search answers across billing, technical support, and account management, or jump straight to our fast-track forms.

Refund Form Browse FAQs

Account & Activation

Where do I find my license key?

Your license key is sent automatically to the email address you used during purchase. It is also available 24/7 if you log directly into your online Geek Squad account portal.

Can I use my subscription on multiple devices?

Yes. Most premium plans cover up to 5 individual devices (including Windows, Mac, Android, and iOS). Please check your specific subscription tier to verify your device limit.

Billing & Refunds

How do I cancel auto-renewal?

You can toggle auto-renewal immediately by logging into your web dashboard. Navigate to Settings > Billing, and turn the Auto-Renew switch to the "Off" position.

What is the exact refund structure?

We offer a 60-day money-back guarantee for all annual consumer product subscriptions. Simply click the "Refund Form" button at the top of this page to submit a hassle-free digital application to our team.